Privacy Policy

Public offer agreement for the purchase of goods through the Dolinaroz.by online store

1. General provisions.

1.1. This agreement determines the procedure for the Seller to purchase and sell Goods through the online store in accordance with Art. 405 of the Civil Code of the Republic of Belarus (hereinafter referred to as the Civil Code of the Republic of Belarus) and is an official public offer of the Seller addressed to an indefinite number of persons.

1.2. The fact of acceptance (acceptance) by the Buyer of the terms of this Agreement is a message about the selection and order of goods sent by clicking the “Place an order” button in the “Basket” section via electronic communication, a telephone call, through instant messengers, social networks in the manner and on the terms specified herein Agreement and conditions (clause 3 of Article 408 of the Civil Code of the Republic of Belarus).

1.3. When the Buyer and Seller are mentioned jointly in the text of this agreement, the latter are referred to as the Parties, and each individually as a Party.

1.4. Each Party guarantees to the other Party that it has the appropriate right and sufficient legal capacity, as well as all other rights and powers necessary to conclude and execute this agreement.

1.5. By ordering Goods through the online store, the Buyer accepts and agrees with all the terms and conditions set forth in this agreement, the annex to it and the information posted on the Site at the time the Seller accepted the Order.

1.6. The relations between the Parties under this agreement are subject to the requirements of the Laws of the Republic of Belarus “On Trade”, “On the Protection of Consumer Rights” (hereinafter referred to as the Law) and other regulatory and legal acts of the Republic of Belarus governing issues of retail purchase and sale.

1.7. The Seller reserves the right to make changes to this agreement and to the information on the Site, in connection with which the Buyer undertakes to take into account possible changes at the time of contacting the Seller with an Order for the Product.

1.8. Publication of information that obviously does not correspond to the product, including prices, photos and descriptions of the product, is considered a technical error.

2. Order processing and deadlines.

2.1. The Buyer's order can be placed by phone and/or through the Website, instant messengers, social networks, etc.

2.1.1. When placing an Order by telephone, the Buyer provides the Seller with the following necessary information to place the Order: desired product and quantity, payment option for the product, option for receiving the product, in case of “Delivery by courier” Last name, first name of the Buyer or Recipient of the product, delivery address of the product, contact phone number, desired time order receipt (interval).

2.1.2. When placing an Order through the Site, the Buyer fills out the electronic Order form for the Product and sends the completed Order to the Seller via the Internet.

2.1.3. The email address specified when placing an Order through the Site or by phone is included in the list for regular mailings. An email address can be removed from the online store database at the request of its owner.

2.2. The information in the Order received by the Seller is agreed upon with the Buyer or Recipient by contact phone number or email, etc. for the purpose of clarifying, among other things, the specific date and time of delivery of the Goods. The specific date and time of delivery depend on the selected product, delivery location and the time required for the Seller to process the Order.

2.3. When placing an Order through the Site, the Buyer receives a notification email to the email address specified by him, confirming that the Buyer has completed the Order form on the Seller’s website. This notification letter does not confirm the fact of acceptance of the Order by the Seller.

2.4. If it is discovered that the Seller’s warehouse does not have the required Product or the required quantity, the Seller informs the Buyer about this by calling the contact phone number reflected in the Order. The Buyer has the right to agree to accept the Goods in the quantity available to the Seller, or to refuse (cancel) the Order.

2.5. If the Buyer has any questions regarding the description, properties and characteristics of the Product, before placing an Order, the Buyer must contact the Seller by phone or using the online consultation tools indicated on the Online Store Website.

2.6. The Seller has the right to refuse to confirm or fulfill an order to the client if a technical error is detected in it related to the operation of the software on the Seller’s side, or third-party services that ensure its functioning, including those resulting from unlawful actions on the part of third parties.

3. Delivery of goods.

3.1. When Ordering Goods by the Buyer on delivery terms, the Seller will make every effort to comply with the delivery times of the Goods selected by the Buyer in the website basket or agreed with the Buyer by phone, without excluding reasons that may arise and affect delivery times in the form of unforeseen events and circumstances that occurred through no fault of the Seller. Delivery times and the minimum purchase amount for free delivery can be changed by the Sellers unilaterally, which the Seller notifies site visitors on the pages of its Internet resource.

3.2. The risk of accidental loss or accidental damage to the Goods passes to the Buyer or Recipient at the time the Goods are transferred or the Buyer or Recipient of the Goods puts a personal signature on the documents confirming the delivery of the Goods.

3.3. At the time of delivery of the Goods, the person delivering the goods demonstrates to the Buyer and/or Recipient the appearance and completeness of the Goods. If the product has external defects, the buyer has the right to refuse the product.

3.4. The Buyer or Recipient, at the time of receipt of the Goods, receives a package of documents for the Goods: - cash receipt, provided that payment is made at the time of receipt of the order.

3.5. After receipt of the Goods by the Buyer or Recipient, the Seller does not accept claims regarding the quality and completeness of the Goods, with the exception of claims.

3.6. The Product must be inspected while maintaining its presentation.

3.7. If the Buyer is not at the specified delivery address, the Seller returns the goods to the store.

4. Payment for goods.

4.1. The price of the Product is indicated next to the specific name of the product on the website of the online store on the product page in Belarusian rubles.

4.2. The price of the Product on the online store Website can be changed by the Seller unilaterally. In this case, the price of the Product for which the Order is placed cannot be changed.

4.3. Payment for the Goods by the Buyer or Recipient is made in Belarusian rubles in the form and methods specified by the Seller in the “payment” section on the online store Website.

4.4. The Seller has the right to provide the Buyer or Recipient with discounts on Products and establish a bonus program. Types of discounts, the procedure and conditions for calculating and providing bonuses are indicated on the website of the online store in public access and can be changed by the Seller unilaterally.

5.** Warranties and liability.**

5.1. The Seller is not responsible for damage caused to the Buyer or Recipient due to the latter’s improper use of the Product purchased from the Seller’s online store.

5.2. The seller is not responsible for the content and functioning of other Internet sites.

5.3. The Seller has the right to assign or otherwise transfer its rights and obligations arising from its relationship with the Buyer or Buyer to third parties.

5.4. The Seller is not responsible for the consequences associated with the actions of the Buyer or Recipient in the event of using the Goods purchased from the Seller for business purposes.

5.5. The Seller is not responsible for losses of the Buyer or Recipient resulting from: - provision of incorrect information when agreeing on the Order, including incorrect identification of identification information; — unlawful actions of third parties.

5.6. The Buyer or Recipient bears full responsibility for the accuracy of the identification information specified by him when Ordering Goods in the online store.

5.7. The Parties are released from liability for complete or partial failure to fulfill their obligations if such failure was the result of force majeure circumstances that arose after the entry into force of this agreement and/or as a result of extraordinary events that the Parties could not foresee and prevent by reasonable measures.

5.8. In other cases not provided for in clause 5.7 of this agreement, the Parties are liable for failure to fulfill or improper fulfillment of their obligations in accordance with the current legislation of the Republic of Belarus.

5.9. In the event of an unreasonable refusal to purchase the goods, the Buyer is obliged to reimburse the Seller’s expenses associated with the delivery of the Goods to the Buyer.

6. Other conditions.

6.1. The law of the Republic of Belarus applies to the relationship between the Buyer and the Seller.

6.2. If any questions or complaints arise from the Buyer or Recipient, he must contact the Seller by phone or through the “Feedback” form on the Online Store Website.

6.3. The Parties will try to resolve any disputes that arise through negotiations. If a mutually beneficial agreement is not reached, the dispute between the Parties will be referred to a judicial authority in accordance with the current legislation of the Republic of Belarus.

6.4. Recognition by the court of the invalidity of any provision of this agreement does not entail the invalidity of its remaining provisions.

6.5. The Seller has the right to use the Buyer’s email address and telephone numbers to send information messages.

6.6. The Seller has the right, before delivering the goods ordered by the Buyer, to demand from the Client 100% prepayment of the ordered goods. The Seller has the right to refuse to deliver the goods to the Buyer in the absence of such payment. The Seller has the right to demand from the Buyer 100% prepayment of the ordered goods in the following cases: - if the Buyer previously placed orders, but refused to purchase the ordered goods, delivered on time and in proper quality, - for other reasons at the discretion of the online store.

6.7. The Seller has the right to impose restrictions on the Products simultaneously delivered to the Buyer.

6.8. The Seller has the right not to confirm or cancel the order and notify the Buyer about this, refuse payment and/or sale of the Goods at the specified price if it was the result of a technical error or unlawful actions on the part of third parties. The cost of a product may be a consequence of these circumstances if it differs from the median cost of the product in the market at a given time by more than 20%. In this case, the Seller has the right to refuse payment and/or sale of this product at the specified price.

7. Other. About the refund procedure when paying by credit card

7.1. If the client refuses the order, the funds are returned to the card; if the order was canceled before the courier left for delivery, the period for returning funds to the card can be up to 30 days and depends on the issuing bank that issued the card.

Flowers cannot be returned or exchanged, according to Ministerial Resolution No. 778.

8. Seller's details.
   Private Unitary Enterprise “DolinaRoz”, legal address: Republic of Belarus, Minsk, st. Alibegova, 22, room. 151.
   The online store was registered in the trade register of the Republic of Belarus on May 18, 2021. under No. 510145 RB.
   Certificate of registration No. 193523803 issued on March 23, 2021. Minsk City Executive Committee.